As a Senior Customer Success Manager, you’ll be a trusted partner to our ASX-listed clients, helping them navigate shareholder governance, registry, and market-related activities with confidence. You’ll manage a portfolio of key accounts, delivering exceptional service and building long-term, strategic relationships that reflect Automic’s commitment to excellence.
You’ll work closely with clients to understand their evolving needs, proactively identify opportunities for growth, and provide tailored solutions that enhance their investor and governance outcomes. You’ll also collaborate with internal teams across registry, operations, and product to ensure every client interaction is seamless, efficient, and value-driven.
As a senior member of the team, you’ll contribute to the continuous improvement of our processes, support business development initiatives, and play a key role in strengthening Automic’s reputation as Australia’s leading provider of registry and investor services.
What We’re Looking For
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3+ years’ experience in share or fund registry, or corporate markets.
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Experience working with ASX200 clients and managing complex, enterprise-level relationships.
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Strong understanding of the Corporations Act, ASX Listing Rules, and related regulations.
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Proven commercial acumen with experience in renewals, cross-selling, and stakeholder engagement.
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Excellent communication, negotiation, and relationship management skills.
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Proficiency in CRM systems (HubSpot experience highly regarded).
Why You’ll Love it Here
Who We Are
Automic Group is Australia’s #1 technology-led investor administration company, trusted by over 1,150 clients, including 750+ ASX-listed companies. We combine smart, cloud-based technology with a highly driven and collaborative team to deliver innovative solutions in registry, employee share plans, and governance, finance, ESG, and investor relations advisory.
We’re not your typical corporate team - our culture is bold, collaborative, and ambitious, guided by our values: Empowered, One Automic, Service Excellence, and Ambition.
Diversity & Inclusion
Creating a workforce that actively embraces diversity, inclusion, and a sense of belonging is key to our success. We believe in treating everyone fairly - removing barriers, striving for equity, and embracing diversity are woven into our values and behaviors.
We actively encourage team members from all backgrounds, abilities, and communities to join Automic. We are committed to providing a work environment that enables everyone to thrive, whatever their circumstances.
Automic Group has been officially recognised as a “Great Place to Work”:
An overwhelming amount of the Automic team agree that this is a great place to work, highlighting that we’re on the right path when it comes to our overarching objectives.
