We’re seeking a Customer Success Manager to join our Company Registry team, playing a key role in delivering high-quality, dependable service outcomes while building strong, long-term client relationships. This role suits someone who combines strong registry and governance knowledge with commercial awareness, stakeholder confidence and a genuine commitment to client success.
You’ll manage a portfolio of Company Registry clients, acting as a trusted advisor across onboarding, ongoing service delivery, issue resolution and commercial performance — while working closely with internal teams to ensure consistent, high-quality outcomes.
What you’ll bring
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4–6+ years’ experience in customer success, account management or client services within registry, financial services, fintech or professional services
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Strong working knowledge of Company Registry services, the Corporations Act and ASX Listing Rules
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Experience managing complex client portfolios and senior stakeholder relationships
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Commercially aware, with experience supporting renewals, retention and growth opportunities
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Clear, confident communicator with a collaborative, solutions-focused mindset
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Comfortable working in a fast-paced, scaling environment
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Confident using CRM and registry systems
Why join Automic?
At Automic, you’ll work with a market-leading fintech supporting ASX-listed and unlisted clients, as part of a collaborative, high-performing registry and customer success team. You’ll have genuine scope to influence client outcomes, contribute to how we operate, and grow your career as the business continues to scale
About Us
Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. It provides the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations. Founded to challenge an industry reliant on outdated systems, Automic is committed to delivering smarter, more efficient, and secure solutions that help Australia’s companies and fund managers.
Automic’s culture is collaborative, inclusive, and purpose-driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable.
These values shape how we show up for one another and for our clients — encouraging teamwork, curiosity, care, and shared responsibility. We believe people do their best work when they feel trusted, supported, and connected to a clear purpose, and we foster an environment where individuals are empowered to contribute, learn, and grow together.
