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Customer Success Associate, Company Registry

12/01/2026
13/02/2026
Permanent - Full Time
Melbourne
Customer Success

The Customer Success Associate, Company Registry is a hands-on role where you’ll work closely with our Customer Success Managers to deliver exceptional client service, support listed and unlisted company registry operations, and contribute to Automic Group’s continued growth. You’ll gain direct exposure to client relationship management, corporate actions, and registry operations — making it an excellent platform for career development within a scaling fintech.

Job Description

What you’ll do

  • Support Customer Success Managers in day-to-day company registry operations to deliver outstanding client outcomes

  • Manage inbound and outbound client communications, ensuring all interactions are professional, timely and client-focused

  • Verify and assist with preparing shareholder communications, meeting documentation, and registry correspondence

  • Support the coordination and processing of corporate actions, meetings and registry updates

  • Assist in the preparation, reconciliation and distribution of client, shareholder and regulatory reports

  • Maintain accurate system records, filings and audit trails to ensure data integrity and compliance

  • Provide general administrative and operational support, collaborating across teams to achieve service excellence

Desired Skills and Experience

What you’ll bring

  • 1–3 years’ experience in company registry, fund registry, customer success or financial services operations

  • High attention to detail, accuracy and process discipline

  • Strong written and verbal communication skills with a client-first mindset

  • Proven ability to manage competing priorities in a fast-paced, deadline-driven environment

  • A collaborative, proactive approach and willingness to learn new systems and processes

  • Proficiency in Microsoft Office (Excel in particular); experience with registry or CRM systems advantageous

  • Tertiary qualifications in Business, Finance, Law or a related discipline preferred

 

Why join Automic

You’ll be part of a team where operational excellence, collaboration and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise in company registry, contribute to meaningful client outcomes, and grow your career within a high-performing, purpose-led fintech environment.

About Us

Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. It provides the market’s leading registry, employee share plans, IR analytics and fund administration services for over 1,400 ASX-listed and unlisted organisations. Founded to challenge an industry reliant on outdated systems, Automic is committed to delivering smarter, more efficient and secure solutions that help Australia’s companies and fund managers.

Automic’s culture is collaborative, inclusive and purpose-driven. It is grounded in our mission to connect companies and funds to their investors through technology, service and trust, and guided by our values of One Automic, Go Beyond, Empowered and Accountable.

These values shape how we show up for one another and for our clients — encouraging teamwork, curiosity, care and shared responsibility. We believe people do their best work when they feel trusted, supported and connected to a clear purpose, and we foster an environment where individuals are empowered to contribute, learn and grow together.

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