About Us
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
Job Description
About the Role
This role requires strong software engineering and SQL capabilities, combined with excellent analytical skills and a customer-centric mindset. The engineer will diagnose complex issues, perform safe and auditable data corrections, build tools to streamline support, escalate defects to developers, and contribute to procedures and knowledge base material. Success in this role depends on a solid understanding of software development concepts and strong SQL proficiency.
Key Responsibilities include:
Platform Support, Troubleshooting & Data Correction
Provide Level 2 support for Automic’s proprietary platform, handling escalations from frontline teams.
Troubleshoot application, database, integration, and configuration issues across multiple components.
Investigate request with SQL queries to identify root causes and required changes.
Perform controlled, auditable data corrections in line with internal governance and change requirements.
Reproduce issues, capture logs, and conduct detailed analysis to isolate defects and behavioural inconsistencies.
Collaboration & Escalation
Work closely with software developers to escalate issues with clear diagnostic evidence.
Collaborate with product, QA, systems, and operations teams during triage and incident management.
Assist with validation and testing of fixes to ensure issues are resolved effectively.
Tooling, Automation & Continuous Improvement
Develop scripts and internal tools to streamline support workflows, reduce manual effort, and improve diagnostic efficiency.
Identify recurring issues and recommend long-term remediation, including improvements to code, monitoring, and processes.
Contribute to platform observability through enhancements in logging and alerting.
Documentation & Knowledge Management
Create and maintain support procedures, troubleshooting guides, and technical runbooks.
Build and expand the internal knowledge base to enable faster and more accurate resolutions.
Ensure all documentation remains accurate, version-controlled, and aligned with governance and ISMS requirements.
Customer Engagement
Provide customer-focused support with clear, timely, and professional communication.
Explain technical findings in a business-friendly way to customers and internal stakeholders.
Participate in customer calls when required to clarify issues, impact, and resolution paths
Desired Skills and Experience
About you!
To be successful in this role, we are looking for someone with:
Strong background in software engineering or application/platform support.
Solid SQL skills, including writing, debugging, and optimising queries.
Practical understanding of APIs, REST services, logs, and application-level debugging.
Ability to read and interpret code (Java, C#, Typescript, JavaScript, Python or similar).
Experience in financial services, fintech, or other regulated environments.
Exposure to AWS, Docker, microservices, or modern CI/CD pipelines.
Familiarity with monitoring tools such as CloudWatch, Sumo Logic, Datadog, or Prometheus.
Understanding of ITIL or similar operational frameworks.
The salary range for this role is $140,000 - $150,000
Why join Automic:
You’ll be part of a team where operational excellence, collaboration, and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise, contribute to meaningful outcomes, and grow your career within a high-performing, purpose-led fintech environment.
Key Benefits include:
Hybrid working
Professional career growth & development
Supportive & fast paced environment
Opportunity to grow with the business
If the above sounds like you, please apply for this exciting opportunity and be part of the growth journey with Automic!
