Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. We provide the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations.
Automic’s culture is collaborative, inclusive, and purpose driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable.
Job Description
About the Role
As Manager, Custody Operations, you’ll play a key role in the day-to-day delivery and ongoing development of Automic’s custody capability.
This role sits at the heart of operations, overseeing the end-to-end custody lifecycle (including trade matching, settlements, reconciliations, and corporate actions) while ensuring accuracy, compliance, and strong controls. You’ll also contribute to the evolution of the function as it transitions from build phase into stable BAU, driving process improvement and scalability.
Working closely with the Senior Manager, you’ll balance hands-on operational oversight, team leadership, and continuous improvement, helping to deliver high-quality outcomes for clients in a growing and evolving environment.
Role Responsibilities:
Oversee end-to-end custody operations across the trade lifecycle
Ensure accurate and timely processing of settlements, reconciliations, pricing, and corporate actions
Monitor workflows and proactively resolve processing issues
Drive consistent SLA achievement and reduce settlement failures and breaks
Allocate and manage daily workloads across the team
Provide coaching, guidance, and performance oversight
Support capability development and cross-skilling within the team
Support the transition of custody operations into BAU
Identify inefficiencies and reduce manual processes
Contribute to automation and process improvement initiatives
Monitor reconciliations and operational controls
Investigate and resolve exceptions, breaks, and incidents
Support audit, compliance, and control activities
Support onboarding and transition of new clients into custody operations
Ensure operational readiness and alignment of processes
Act as an escalation point for operational and client issues
Contribute to operational reporting (volumes, SLAs, exceptions, risk indicators)
Monitor trends and highlight risks or performance issues
Desired Skills and Experience
Skills and Experience
Experience in custody or fund administration operations across the trade lifecycle
Strong knowledge of settlements, reconciliations, corporate actions, and pricing
Experience working in a high-volume operational processing environment
Proven ability to manage priorities in a fast-paced setting
Strong attention to detail and problem-solving capability
Experience supervising or mentoring team members (formal leadership advantageous)
Strong stakeholder communication skills
Experience with custody or fund administration systems
Advanced Excel and data handling skills
Exposure to process improvement, automation, or transformation initiatives (desirable)
Tertiary qualification in Finance, Accounting, Business or related discipline
About you!
You’re an operationally strong leader who enjoys being close to the detail while also improving how things are done. You thrive in environments that are evolving and scaling, and you bring a balance of structure, problem-solving, and adaptability.
You take ownership, lead by example, and are comfortable navigating complexity while maintaining high standards.
To succeed in this role, you will demonstrate:
Strong attention to detail and a commitment to accuracy
A proactive, solutions-focused mindset
The ability to manage competing priorities and deadlines
Confidence in handling operational issues and escalations
A collaborative approach to working with cross-functional teams
A continuous improvement mindset with a focus on efficiency
Strong communication and stakeholder management skills
Reliability and accountability in delivering outcomes
Why join Automic:
You’ll be part of a team where operational excellence, collaboration, and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise, contribute to meaningful outcomes, and grow your career within a high-performing, purpose-led fintech environment.
Key Benefits include:
Hybrid working
A High growth, scale-up organisation
Professional career growth & development
Supportive & fast paced environment
If the above sounds like you, please apply for this exciting opportunity and be part of the growth journey at Automic!
Applications will be reviewed as they are received and interviews may commence prior to the closing date.
