About Us
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
We’re seeking a Customer Success Manager, Fund Registry to manage and grow a portfolio of fund registry clients by delivering expert operational and regulatory support. You’ll lead seamless client onboarding, build trusted relationships, drive continuous improvement, and identify opportunities to enhance services and expand client partnerships
Job Description
What you’ll do
Manage a portfolio of fund registry and administration clients, providing day-to-day technical and regulatory expertise
Lead onboarding for new clients, clearly defining requirements and service standards
Drive process improvements, identify service enhancement opportunities, and mitigate operational risk
Support the maintenance and development of ISO-certified Quality and Information Security Management Systems
Maintain an entrepreneurial mindset toward business development and stakeholder communication
Proactively plan annual corporate calendars with clients, ensuring service expectations are met
Identify cross-sell opportunities through strong client engagement and insight
Ensure timely billing, support contract negotiations, and enhance services using client and stakeholder feedback
Desired Skills and Experience
What you’ll bring
Experience in fund registry, fund administration, or financial services client management
Strong understanding of regulatory and operational requirements in funds or investor administration
Proven ability to manage client relationships and deliver consistent, high-quality service
A continuous-improvement mindset with experience in process optimisation and risk management
Confident communication skills and a proactive, commercial approach
Why join us
Work with a market-leading investor administration platform
Partner closely with clients and internal specialists to deliver meaningful outcomes
Be part of a collaborative, growth-oriented team with real opportunities to make an impact
About Us
Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. It provides the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations. Founded to challenge an industry reliant on outdated systems, Automic is committed to delivering smarter, more efficient, and secure solutions that help Australia’s companies and fund managers.
Automic’s culture is collaborative, inclusive, and purpose-driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable.
These values shape how we show up for one another and for our clients — encouraging teamwork, curiosity, care, and shared responsibility. We believe people do their best work when they feel trusted, supported, and connected to a clear purpose, and we foster an environment where individuals are empowered to contribute, learn, and grow together.
Applications will be reviewed as they are received and interviews may commence prior to the closing date.
