Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. We provide the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations.
Automic’s culture is collaborative, inclusive, and purpose driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable.
As we continue to grow, we're looking for an experienced Operations Manager to lead one of our Fund Registry operational teams.
Job Description
About the Role
Reporting to the Head of Fund Operations, Fund Registry Operations, you'll be responsible for leading the day-to-day operations of a Fund Registry Pod, ensuring outstanding service delivery, operational excellence and strong risk management.
You'll lead and develop a high-performing team, oversee operational performance, drive continuous improvement initiatives and work closely with Client Success, Technology, Product and Compliance teams to deliver exceptional outcomes for our clients.
This is an excellent opportunity for an experienced operations leader with a strong background in Fund Registry or Unit Registry who enjoys building capable teams and improving operational performance.
Role Responsibilities:
Lead the day-to-day operations of a Fund Registry Pod, ensuring exceptional client service and operational delivery.
Manage team performance to achieve service levels, productivity and quality objectives.
Ensure client SLAs are consistently achieved while maintaining strong operational risk and compliance standards.
Support the onboarding of new clients and the growth of existing client relationships.
Lead incident management activities, including investigation, resolution and preventative action planning.
Develop and enhance operational procedures, controls and best practices.
Deliver operational training programs to build capability across the team.
Drive initiatives that improve productivity, quality and operational capacity.
Coach, mentor and develop team members through regular feedback and performance conversations.
Plan team resources and capacity to meet changing business demands.
Collaborate with Client Success, Product, Technology and Compliance teams to deliver shared business outcomes.
Foster a culture of accountability, innovation and continuous improvement.
Desired Skills and Experience
Skills and Experience
To be successful in this role, you will bring:
Demonstrated experience within Fund Registry or Unit Registry operations.
Strong understanding of managed funds, registry operations and the associated regulatory environment.
Proven experience leading operational teams and delivering high-quality client outcomes within a fast-paced financial services environment.
A successful track record of achieving service level agreements (SLAs), improving operational performance and driving continuous improvement initiatives.
Experience coaching, mentoring and developing high-performing teams.
Strong stakeholder management skills, with the ability to build trusted relationships and collaborate across Client Success, Technology, Product, Risk & Compliance and other business functions.
Excellent communication, interpersonal and problem-solving skills.
Strong organisational skills with the ability to manage competing priorities and multiple initiatives simultaneously.
A proactive, resilient and accountable leadership style with a continuous improvement mindset.
Experience within managed funds, financial services or a regulated operational environment will be highly regarded.
About You
You'll be an experienced operational leader who enjoys developing people, improving processes and delivering exceptional client outcomes within a regulated financial services environment.
To succeed in this role, you will demonstrate:
Demonstrated experience in Fund Registry or Unit Registry operations.
Strong understanding of managed funds and registry operations.
Experience driving service excellence, operational efficiency and continuous improvement initiatives.
Strong stakeholder management skills with the ability to influence across multiple business functions.
Excellent communication, coaching and problem-solving skills.
The ability to manage competing priorities in a fast-paced environment.
A proactive, resilient and accountable leadership style.
Why Join Automic?
You'll be part of a team where operational excellence, collaboration and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise, contribute to meaningful outcomes and grow your career within a high-performing, purpose-led fintech environment.
Key Benefits Include:
Hybrid working.
A high-growth, scale-up organisation.
Professional career growth and development.
Supportive and fast-paced environment.
If the above sounds like you, please apply for this exciting opportunity and be part of the growth journey at Automic!
Applications will be reviewed as they are received, and interviews may commence prior to the closing date.
